What are your opening times?
Monday - Thursday 10-4. Messages are answered with a 5 working day turn around as orders are my priority. Please only send ONE message within 5 working day (Monday- Thursday) so your message turn around doesn’t start again.

How long is the current turn around? 
Standard turn around time is currently 5 working days excluding clothing items (Robes, PJ's, T-Shirts etc) . I hold a large amount of stock so some items are on a quick dispatch, other items are needed to be ordered in so I have a larger turn around on those items. Stock is ordered weekly and as soon as the items arrive, they are personalised and sent out as soon as possible. 
Please ask if you require something quickly as once order is placed no refunds will be offered. Turn around time is subject to change at any point.

What happens if turn around doesn’t suit? 
Unfortunately as I advertise my turn around before you order it is the customers responsibility to check this before ordering. No refunds will be offered in this circumstance 


Can I return personalised items?

All personalised items are non refundable as they are personalised to the individual customer  


What if there is an error on my order? 

Sometimes mistakes can happen we apologise if this happens to you! If you find an error when your order arrives please inform me within 24 hours. If we are advised before 24 hours and the error is on our part a replacement item will be sent if stock allows, if no stock then a refund will be provided. 

What happens if I need to return an item? 
All items that are personalised are non refundable, however if you have an item that isn’t personalised and you’d like to return this will be at the customers cost. We do not offer returns labels or free returns. 

Can I cancel my order? 
No, as stock is placed on hold when an order comes in and all items are personalised I do not accept cancellations 

Clearance stock 

All stock included in our clearance section is non refundable. These items are sold of cheaply because they are discontinued and are classed as “seconds”. Seconds definition “These items are not perfect, and cannot be sold at full price. This could include colour, slight damage or marks on the products. As a result of these items being sold off cheap no refunds or exchanges are available. 

Changing details after order is placed 

If you have placed your order and notice you have made a mistake please notifying me within 4 hours so this can be changed. Anything after the 4 hour mark may not be able to be changed as I try and work as quickly as I can to ensure quick turn around. 


How are items shipped?

Items are shipped Royal Mail second class. On average this takes 2-5 working days but can take anything up to 10 working days. Please only chase after 10 working days. 
Larger orders are sent via my Hermes to save the customer money on postage. This again takes on average 2-5 workings days but can take up to 10 working days.  Tracking numbers are provided.